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Click  a question, or scroll down to learn more about  Hosting Basics:

How does the Internet work?
How can I perform a traceroute? Why would I need to?
How can I perform a ping? Why would I need to?
Where can I learn more about the Internet?
Why does my business need to have a web site?
How experienced must I be to build a web site?
What is the difference between virtual, dedicated, and co-located web hosting?
Where can I learn more about web hosting?


How does the Internet work?

The Internet is a collection of computers around the world, connected by a "backbone." Clients (the user's software) make data requests of servers, and the data is transferred to the client. For more information, click here

How can I perform a traceroute? Why would I need to?

A traceroute is a utility that records the route through which data travels between your computer and a specified destination computer on the Internet. As it determines the route, it is also tracking the amount of time each hop takes. (A hop is the distance between one machine along the route and the next machine on the route). Each time you go to a different web site on the Internet, the data you request is likely traveling down a different route due to the various physical locations
of servers on the Internet.

Traceroute is a handy tool in determining where problems exist on the Internet at a given point in time. It is an even better tool when used in conjunction with ping, outlined below.

To try out traceroute, you can do one of two things. In MS Windows, you can typically go to your MS-DOS prompt (found under the Start menu) and type in the following command, after which pressing Enter. (Please replace hosting.com with the destination address you would like to run a traceroute from your computer to). 

tracert hosting.com

Or, you can use a web based traceroute utility, such as MAE East  or MAE West's looking glass. 

How can I perform a ping? Why would I need to?

Ping is a basic Internet program that lets you verify that a particular Internet address exists and can accept requests. Ping is used diagnostically to ensure that a host computer you are trying to reach is actually operating. If, for example, a user can not ping a host, then the user will be unable to use the File Transfer Protocol (FTP) to send files to that host. Ping can also be used with a host that is operating to see how long it takes to get a response back.

Ping operates by sending a packet to a designated address and waiting for a response. Ping and traceroute (defined above) work well together when troubleshooting a problem in relation to Internet connectivity.

To try out ping, you can do one of two things. In MS Windows, you can typically go to your MS-DOS prompt (found under the Start menu) and type in the following command, after which pressing Enter. Please replace webhosting..com  with the destination address you would like to ping). 

ping webhosting.com 

Or, you can use a web based ping utility, such as MAE East  or MAE West's looking glass. 


Where can I learn more about the Internet?

There are many sites on the web that are geared towards teaching you more about the Internet. Some of our top picks are CNET Help.com, Internet.com, WhatIs.com,
Yahoo! Links to Internet Help, ZDNet's Internet Resources. See our online rescources


Why does my business need to have a web site?

There are six main reasons why your business should have a web site:

1.To increase sales... At a minimum a web site makes it easy for you to
showcase your goods and services, which will generate more business leads from potential customers and cause your present customers to buy more. Now that secure online payment is a reality, a company or organization can complete point-to-point sales transactions from seller to buyer; eliminating costly distributor expenses. Moreover, with the advances in shopping cart software, a fully enabled ecommerce web site has never been easier to set up and maintain. In no time, you can create a virtual storefront or office that can be open twenty-four hours a day, all year long. 
2.To increase communication... A key advantage of the Web is that it allows for the instant distribution of information. People from all over the world use the Internet on a daily basis to search for various products and services. Using web sites to distribute information in a timely manner is a key reason sales organizations are building web sites. Visitors can easily find the information they are looking for, whether it is product specifications or availability and pricing. Altering the information contained within a web site makes more financial sense than phoning, faxing, or mailing your customers every time new information regarding products or services is released. 
3.To reduce expenses... Although a web site shouldn't simply be an online brochure, delivery of similar information, immediately and internationally over the web decreases distribution expenses of related printed material. To reduce faxing and mailing costs, automated mailing lists can send the same email message to 100 customers for nearly the same cost as sending one. Email is cheaper than courier services, postal mail, faxes or phone calls and faster than most. If you have suppliers on the Internet you may also be able to do your purchasing cheaper and easier. 
4.To reduce service costs... Customer service support phone lines are
expensive to maintain. Moving customer service to the web site could save a bundle. Your web site will be open 24 hours a day, 7 days a week for service and support. The service area of your web site can be as simple as a dedicated email box and published answers to Frequently Asked Questions (FAQ); or as sophisticated as an interactive, online chat feature where your qualified service staff respond directly to customers in real time discussions. The ability to have service and product updates, provided on a web site, adds value to a company's service, as well as additional visibility to their customers.
5.To increase marketing.... A web site creates opportunities for additional marketing and joint marketing with other organizations. There is no greater image builder for a company than a compelling and informative web site that can be seen all over the world. Your organization will be placed into dozens of online directories and search facilities, increasing your visibility and creating new markets by opening additional advertising channels. 
6.To create a network... A web site gives you the ability to do surveys,
qualification cards, and subscriptions. It can be a cost-effective way to qualify potential customers and get valuable feedback from existing ones. It can also be used to experiment with ideas by highlighting a product prototype online and sampling visitor opinions. 

How experienced must I be to build a web site?

If you can create a document in your favorite word editor, you can create a web site. Building web pages has grown very simple in the last few years, as more small companies get on the web and lack an in-house webmaster. An applications that will add "themes" to your site, so that you don't have to do any graphical design is MS FrontPage. All you have to do is learn how to start a new page in the program and enter in text on your keyboard. 


What is the difference between virtual, dedicated, and co-located web hosting?

Virtual Hosting
Virtual hosting allows you to lease a particular amount of space on a web server owned by us where dozens or even hundreds of others may also be leasing space. By configuring some of our web servers to handle multiple web sites, and therefore being able to spread out the cost of the hardware, operating system, connection to the Internet and rack space over all the sites on a particular web
server, we can offer you low prices on hosting accounts. To point to each of the web sites on a web server, there is what is known as a virtual domain or for example www.yourcompany.com. The purpose of obtaining a virtual domain is to give your site a shorter URL than that of www.hostingcompany.com/~serverlocation. Virtual hosting is best for beginning web sites that will not take up much space or bandwidth, for companies that do not want to spend a lot of money on web hosting,
and/or for companies that do not have the technical expertise necessary to administer their own web server. Find out more about our virtual hosting plans.

Dedicated Hosting
Dedicated hosting is where you lease an entire web server owned by us, as well as its connection to the Internet and rack space in our data facility. This type of hosting allows you to consolidate multiple virtual sites onto one machine dedicated to serving only those sites' specific needs. We purchases the machine and perform the operating system set-up and machine configuration. we also install the ability for you to add web sites or remove web sites on the machine and/or resell virtual hosting sites. Ideal for resellers, dedicated hosting can be cheaper per web site than to host the sites as individual virtual accounts.
Dedicated machines come with a higher level of support than what comes with a co-located machine. Dedicated service also guarantees that what other customers do (CGI scripts, for example) cannot effect your sites' performance. Find out more
regarding our dedicated server plans.

Co-located Hosting
when a server is  purchased by you and is located in our Data Center
with its own rack space and Internet connection this is co-location. You set the machine up, and install the software and sites you would like. 
We are only responsible for critical support, such as turning the machine on and off. Co-location is great for resellers with the technical
ability to maintain their own web server. Find out more regarding our co-location services.

Where can I learn more about web hosting?

We have developed a guide  to familiarize you on web hosting, accessible here.

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