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Our  servers are case sensitive, therefore you will need to
enter your username and password exactly as they were assigned to
you when you were given your login information. Here's a few things to
check if your web editing tool or FTP are rejecting your password: 

Try retyping your username and password, both. Even if your
program says the password is wrong, it very well could be your
username that is wrong. Check to make sure that there are no spaces before, within or after your username or password.  Double check the case (upper and lower) of each character in your username and password. Copy and paste your username and password into an ASCII editor (like Notepad) so that you can double-check that you are reading the characters correctly. Sometimes fonts are not all that clear, which passing your login information into Notepad will make clear. If several attempts continue to produce the same results, be sure to write down the exact error code you are getting and at what
point in the login process you are getting the error, and contact
our Technical Support department.

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