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Click a question, or scroll down to learn more About Us:

What do I need before I can have a web site with you ?
Why should I choose your services to host my web site?
What is your Reseller Program and how do I become a reseller?
How do I contact Customer Care or Technical Support?
What is your policy against "spamming" and "bulk emailing?"
Do you host "Adult Oriented" web sites?
Do you  host "WAREZ" web sites?
What is your policy on third party software?


What do I need before I can have a web with you?

All you need to have is Internet Access from either a local provider or a national online service (such as MindSpring, Earthlink, etc.). All of these services provide you with an email account and access to the Internet which includes WWW access to check your pages and
FTP (File Transfer Protocol), to upload your information to your web site disk space at a-1webhosting.com.

Why should I choose you to host my web site?

Each and everyday, your choices for a web hosting provider expand with the growth of the Web. We know how confusing it can be to put your finger on the right provider to host your site, so we have put together a guide for you to understand where we fit into the marketplace and how we match up to your specific needs. If you have any additional questions for us, please feel free to contact us.


What is your  Reseller Program and how do I become a reseller?

Our reseller  Program is for developers and businesses that would like to resell our  exceptional hosting products and services. Our Reseller Program is designed to increase web business profits for resellers while offering a single source for all your web hosting needs. If you are interested in learning more and signing up, Click here 


How do I contact Customer Care or Technical Support?

To contact us by email, phone, fax or snail mail, all the information you need is on our Contact Us page.
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What is your policy against "spamming" and "bulk emailing?"

We do not approve of spam (UCE or Unsolicited Commercial Email) in any form. If you have received a spam, please report it by sending an email to abuse@a-1webhosting.com. We will determine the source of the Spam and take the appropriate actions.

Check our  Acceplable Use Policy: in addition to the following email usage policy.

1. Harassment, whether through language, frequency, or size of messages, is prohibited.
2. Customers may not send email to any person who does not wish to receive it. If a recipient asks to stop receiving email, the Customer must not send that person any further email.
3. Customers are explicitly prohibited from sending unsolicited bulk mail messages ("junk mail" or "spam"). This includes, but is not limited to, bulk-mailing of commercial advertising, informational announcements, and political tracts. Such material may only be sent to those who have explicitly requested it.
4. Customers may not forward or otherwise propagate chain letters, whether or not the recipient wishes to receive such mailings.
5. Malicious email, including but not limited to "mailbombing" (flooding a user or site with very large or numerous pieces of email) and "trolling" (posting outrageous messages to generate numerous responses) is prohibited.
6. Forging of header or any other information is not permitted. 
7. Subscribing someone else to a mail list or removing someone else from a mail list without that person's permission is prohibited.
8. Our  accounts or services may not be used to collect replies to
messages sent from another Internet Service Provider, where those messages violate this Usage Policy or the usage policy of that other provider.
9. These rules apply to other types of Internet-based distribution mediums as well, such as RLG's Ariel system (a system for sending FAX-like documents over the Internet).

NOTE: We operate under a strict one-warning policy regarding unsolicited e-mail, unless the violation is of such nature that the account, in our sole discretion requires immediate termination, in which event service will be immediately terminated.

Do you  host "Adult Oriented" web sites?

We do  not host Adult Oriented web sites. Violation of this policy is strictly prohibited and will result in immediate termination of
all accounts.

Do you host "WAREZ" web sites?

We do  not host "WAREZ" (or pirated software) web sites. Violation of this policy is strictly prohibited and will result in immediate termination of all accounts.

What is your  policy on third party software?

We  only support third-party software installed on its systems as related to the hosting aspect. We are only responsible for proper installation of software, the software running properly on the specific machine, configuration files being in correct locations, software updates, or other specific configuration issues. We are only responsible for how the software is implemented and offered to its customers. It is strongly recommended that our customers explore all possibilities in answering their questions via these third-parties. If you suspect or are told from the third-party support that the problem or solution requires the host to configure hardware or software, please contact our Technical Support department.

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